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Return, Refund & Replacement Policy

We handle every batch carefully and package our honey in small regional runs. If your order arrives damaged, incorrect, or has a delivery issue, contact us and we’ll work to resolve it as quickly as possible.

Damaged Orders

If your order arrives damaged during shipment, please contact us within 5 days of delivery.

 

Include:

  • your order number

  • photos of the damaged item

  • photos of the shipping box and packaging

 

Approved damage claims may qualify for:

  • replacement product

  • store credit

  • refund at our discretion

Incorrect Orders

If you received the wrong item, contact us within 5 days of delivery.

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We may request photos of:

  • the product received

  • packaging labels

  • packing slip if included

 

Once confirmed, we will arrange:

  • replacement shipment

  • store credit

  • refund if replacement inventory is unavailable

Delivery Issues

Please ensure shipping addresses are entered correctly at checkout.

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The Get Me Hive is not responsible for:

  • delays caused by carriers

  • stolen packages after confirmed delivery

  • incorrect shipping information entered by the customer

 

If a package is returned due to address errors, additional shipping charges may apply for reshipment.

Food Product Policy

Due to food safety standards, opened honey products cannot be returned.

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We do not accept returns for:

  • opened jars

  • used products

  • flavor preference

  • natural crystallization

 

Raw honey naturally varies by:

  • color

  • aroma

  • texture

  • floral intensity

  • crystallization rate

 

These seasonal variations are normal characteristics of minimally handled raw honey.

Natural Crystallization

Raw honey may naturally crystallize over time. This is a normal process and does not indicate spoilage or quality issues.

 

To reliquefy:

  • place the jar in warm water below 110°F

  • stir occasionally

  • do not microwave

Refund Eligibility

Refunds are reviewed case-by-case.

 

Approved refunds are typically processed to the original payment method within several business days after review.

 

Shipping costs are non-refundable unless the issue resulted from:

  • shipment damage

  • fulfillment error

  • incorrect product shipment

Contact Support

For order support, damage claims, or delivery issues, please use our contact form.

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Include your:

  • order number

  • full name

  • photos if applicable

Thank you for supporting small-batch raw honey, pollinator education, and ecological conservation initiatives through The Get Me Hive.

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